#Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner. #Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable. # Knowledge of all Loss Mitigation

Responsible for leadership of mortgage collections department, leading a cross functional team or teams. Plans, Assigns, and Monitors workflow to maintain optimum efficiency and effectiveness, handling complex customer or service issues to provide best in class service expectations. Leads diverse Group performing a multitude of production duties for both secured and unsec

Perform assignments and projects as determined by leadership. Utilize project management skills to manage and report on assignment and project status. Build a network of contacts within assigned line of business or division as well as across the organization. Effectively communicate with others, demonstrating strong verbal and written communication skills. Perform all wor

Work with the Head of Commercial Real Estate, Commercial Real Estate Group Heads and Senior Credit Solutions Director to understand the business strategy and pipeline for the industry. Work with Real Estate Credit Risk Executives and Associate General Legal Counsel to appropriately manage construction lending policy within the Bank's risk appetite. Maintain a view of the

The Audit Project Manager I, conducts end to end business process audits for various business/functional areas within the Bank, including areas such as operations; finance/accounting; development, implementation and ongoing delivery of products, processes and services; and/or review of the technology, infrastructure and/or governance related to the business processes.Audi

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Works with the performance calculation vendor and performs period end quality controls reviews to verify accuracy of portfolio and benchmark performance returns. Makes recommendations to the Investment Performance Manager for adjustments to performance return corrections. Receive and interpret request from investment professionals to configure performance systems for port

Develop and implement strategic external communications plans for Fifth Third's Consumer Bank, including the retail branch network, mortgage and auto finance. Proactive media relations identify opportunities to build awareness of Consumer strategy, objectives and leadership with earned media coverage. Reactive media relations protect and defend Consumer's reputation by na

Sorts mail according to destination by mail drop or by review of document(s) type / mail received. Ensures all mail is delivered to the appropriate receiving department daily. Scans mail and ensures the documents are uploaded to the appropriate system for storage. Identifies the loss mitigation mail and delivers to the Loss Mitigation team. Tracks and records all received

Provide ongoing support to the development and implementation of CRA scorecards including Lending, Investment and Service. Demonstrate a comprehensive understanding of how areas of CRA analysis collectively integrate to contribute to achieving the Bank's overall CRA performance goals. Oversight of CRA Data including KRIs to monitor CRA assessment. Assist in collaboration

Process annuity applications, review for missing paperwork/documents and verify processing requirements. Ensure that all needed forms are submitted with the application and all processing guidelines are met in a timely manner. Act as liaison between registered representatives and carriers for coordinating the application process, including all required documentation. Foll

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Demonstrate your knowledge of the payments industry and products as a trusted advisor, including the team members you mentor and grow. Work closely with Relationship Managers, to manage the relationship managers responsibilities to work with product partners and implementation teams to properly qualify, price embedded payment opportunities and effectively communicate requ

Bachelor's degree or equivalent work experience required; 5+ years' experience as Compliance Officer or equivalent work experience; Assists with the collection and preparation of reporting and other documentation for committees and in support of other governance routines on behalf of the Compliance division; Regularly reviews, revises, standardizes, and maintains inventor

Work independently to identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, & referral sources. Develop and implement a business plan to achieve financial goals and qualitative measures. Work closely with Fifth Third internal partners to deepen existing relationships and acquire new prospective relations